Get unstuck
Most problems are a controller setting rather than a fault, and the docs cover those. For everything else, write to us.
Email support
The main way to reach us. Written by people who work on the product.
support@unifinerds.comSecurity reports
Found a vulnerability? Report it privately and we will work with you on it.
security@unifinerds.comDocumentation
Setup, UniFi configuration, custom domains and troubleshooting.
Read the docsService status
Check whether the problem is on our side before you write in.
View statusHelp us fix it on the first reply
Support threads usually stall because the first message is missing one detail. If you include these, we can normally answer without a round trip.
- Your portal address, so we can find the account
- Roughly when the problem happened, with a timezone
- Your controller model and firmware version
- What you expected to happen, and what happened instead
- A screenshot if there is anything visible to screenshot
Never send us your controller password. We do not need it, and support will never ask for it.
What each plan includes
Every account gets support from the people who build the product. Higher plans move you up the queue.
Starter
Email support
Answered in the order received, during business days.
Pro
Priority support
Your requests move ahead of the standard queue.
Enterprise
Dedicated support
A named contact who knows your deployment, plus onboarding help.
Full plan comparison on the pricing page.
Before you write in
The troubleshooting section of the docs covers the three problems we see most: portals that will not load, connections that will not verify, and guests who submit the form but stay offline.